Terms and Conditions
Celebration Cake Orders
1. Deposit
In order to guarantee your booking date, all orders require a 50% deposit.
The remaining amount must be paid the day before your collection/deliver date.
There is a limit of orders I can take on and if your deposit is not paid within 48 hours of quote acceptance, your space will be given to another customer.
Your deposit secures and guarantees your order. If you’re ordering something within a week or less of collection you will need to pay the full amount upfront.
In the event of a cancellation from the customer, deposits are non-refundable but they can be transferable if given plenty of notice (at least 1 month).
2. Cancellations
All cancellations must be made either by email or through my Facebook/Instagram message service.
If you postpone your event I will do my very best to transfer your order providing the date is suitable with myself, otherwise it shall be treated as a cancellation.
3. Cake Changes
Within reason changes are allowed and extras can be added with provided quote, if given notice and if the space is available, unless supplies have already been bought for your cake.
Please email or call me at least 7 days prior to collection if you’d like to change or edit your order.
4. Refunds
In the unfortunate and rare case that this happens please call and return the whole order back within 24 hours of collection where we can assess the situation and if there really is a problem, organise a full or partial refund.
5. Collection
When collecting your cake, you must keep to the agreed date and time, if you’re running late please do let me know and I’ll try my best to guarantee your collection. Being late may mean that no one will be available for you to collect your cake.
When the cake leaves the premises by collection or via arranged courier it is no longer in my control or my responsibility. I will advise whoever is collecting your cake to take the correct precautions when transporting and how to store your order.